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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. There will be a 20% restocking fee on all items. Items that are sent back to us without first requesting a return will not be accepted.
**For Engines, Chassis, Seats and Axles do not follow this refund policy, please email us email@example.com for any inquiries.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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KartStore-USA Customer Support
If you have any questions or need advice, please email us. We answer within 24 hours.
If we have it in stock, we normally pack and send all orders within 24 hours.
30 Day Return
We give you 30 days to return uninstalled parts after you received them. This is for certain items, not all. Please reach out to us with any questions before you order.
Our Core Values
Our business is built around you, the customer, you will always be our priority. Our values revolve around the reason of our existence, you.